At work we sit and watch real people, who don't live on the internet like us, step their way through websites we're designing.We show them concepts, prototypes and mock ups and ask them to complete a typical task for that site.
A moderator guides them and we observers huddle behind the one-way mirror in a dark sound proof room and furiously take notes.
We wince, clap, roll our eyes, laugh, nod, grimace and try not to eat an entire bowl of mints, as the research reveals usability problems with the web site. Its fascinating, humbling, crucial, inspiring and can be incredibly tedious.
We're watching 21 Chicagoans this week, while the sun shines outside.
1 comment:
If it was fun, they wouldn't call it work. But at least you get to walk home via celebrity sightings and junk food on steroids.
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